CHANGE OF MIND REFUNDS – Online only
Refunds for change of mind are only available for purchases made online. You must contact us within 14 days of the online purchase to request a change of mind refund on 03 4149 7000 or via email [email protected]
Refunds for change of mind are at our discretion. Goods that we accept for a change of mind refund must be returned to our online store in new and unused condition (including packaging) within 14 days of purchase. You will be responsible for any shipping costs for goods returned to us for a change of mind refund.
FAULTY AND DAMAGED GOODS
While we make every attempt to ensure your goods arrive in perfect condition, occasionally this does not happen. You must contact us on 03 4149 7000 or via email. [email protected] within 48 hours of receiving the goods to advise us that they are in damaged or faulty condition. We will then provide the postage details for the return of the faulty or damaged goods, which will be at no charge to you.
You are entitled to either a full refund of the cost for faulty/damaged goods or a replacement of those items with identical new goods (subject to availability).
If you choose to receive a refund, we will process that refund within 14 days of receiving the goods. However, you may not receive the refund for some time due to processing delays by the financial institutions. We have no control over such delays by those financial institutions.
If you elect to receive a replacement, those items will be sent to you as soon as practicable after we receive the returned goods. If we are out of stock of any replacement item, or that item has been discontinued, we will endeavour to contact you to discuss the matter.
If the item is discontinued, we may suggest alternate goods as a replacement. If you decide to accept an alternative item, you must pay any additional costs over the cost of the returned item, or if the cost of the alternative item is less than the returned item we will refund the difference to you.
Please note that sale items cannot be returned other than as required by law.